Terms of Service

Welcome to AlphaVeggies! These Terms of Service outline the rules and regulations for purchasing from and using our services. By accessing our website, social media pages, or making a purchase, you agree to abide by these terms.

1. General Terms

• AlphaVeggies specializes in selling fresh fruits, vegetables, natural spices, seeds and powders.
• All purchases are subject to availability, and we reserve the right to refuse or cancel orders at our discretion.
• Prices and product availability may change without prior notice.

2. Order & Payment

• Orders can be placed online or via phone.
• Payments must be made in full before order processing. We accept mobile money and bank transfers. WE DO NOT ACCEPT CASH
• In case of pricing errors, we reserve the right to cancel the order and issue a refund.

3. Delivery & Pickup

• Delivery is available to select locations. Delivery fees may apply based on distance and order size.
• Customers must provide accurate delivery details. We are not responsible for delays or losses due to incorrect information.

5. Product Quality & Storage

• We take every measure to ensure the freshness and quality of our products. However, customers must properly store perishable items upon receipt. We are not responsible for spoilage due to improper storage.

6. Health Disclaimer

While our natural seeds and powders are known for their nutritional value, we do not guarantee any specific health benefits. The effects of natural products may vary from person to person, and they are not guaranteed to diagnose, treat, cure, or prevent any disease. If you have any medical conditions or dietary concerns, please consult a healthcare professional before consuming our products.

7. Liability & Disclaimer

• Our products are natural and free from harmful chemicals, but customers with allergies or dietary restrictions should verify ingredients before consumption. We are not liable for any allergic reactions or health-related issues.
• We are not responsible for delays, losses, or damages caused by unforeseen circumstances such as weather conditions, supplier issues, or transportation delays.

8. Privacy & Data Protection

• We respect your privacy and will only collect, store, and use your personal information as per our Privacy Policy.
• Customer information is not shared with third parties except when required for order fulfillment (e.g., delivery services).

9. Amendments to Terms

• We may update these Terms of Service at any time. Customers are encouraged to review them periodically. Continued use of our services constitutes acceptance of any changes.

9. Contact Information

For any inquiries or concerns, reach out to us at:
📍 KPCU Building
📞 +254 708895871
📧 [email protected]

Thank you for choosing AlphaVeggies! We appreciate your trust and look forward to serving you.