At AlphaVeggies, we take pride in providing fresh, high-quality fruits, vegetables, herbal seeds and powders to support your healthy lifestyle. Your satisfaction is our priority, and we strive to ensure that you receive the best products.
1. Fresh Fruits & Vegetables
Due to the perishable nature of fresh produce, we do not accept returns or exchanges for reasons such as customer dissatisfaction or change of mind. However, if you receive a damaged, spoiled, or incorrect item, please contact us within 24 hours of delivery/purchase with a clear photo of the item. Based on the situation, we may offer:
- A replacement (subject to availability)
- A store credit for future purchases
- A partial or full refund (case-by-case basis)
2. Herbal Seeds And Powders
We do not accept returns of seed and powder packets after purchase. However, if you receive a damaged, spoiled, or incorrect item, please contact us within 24 hours of delivery/purchase with a clear photo of the item.To be eligible for a replacement or refund, the seeds/powder must be in their original packaging and in good condition. Returns due to personal preference or change of mind are not accepted.
How to Request a Return or Refund
If your order qualifies for a return or refund under the conditions stated above, please contact us at +254 708895871 with:
- Your order details (receipt or order number)
- A clear photo of the product
- A brief explanation of the issue
Once we review your request, we will provide the next steps.
Thank you for choosing AlphaVeggies! We appreciate your understanding and support!
